We operate a network that serves about 3 million people across 5,000 square kilometers. The network is made up of more than 5,600 main and distribution substations bounded together by 19,000 kilometers of underground and overhead lines.
Our electricity supply is taken from the National Electric Power Company's network at 33,000 volts and reduced to 11,000 or 6,600 volts through a network of main substations. Distribution substations further reduce the electricity supply to levels that meet our customers' home or business requirements.
Five Districts and two satellite offices operate within our concession area, with staff whose key functions are to maintain the network, repair faults, respond to emergencies and serve customers in relation to connection.
In addition, we have fifteen main offices that offer all services related to meter reading and billing. These offices along with another twenty two branches that are distributed across the whole service area offer electricity bill collection services.